Travel Insurance

Travel Insurance

Big Bear Cabin Rentals offers the option of purchasing travel insurance during the booking process. The provider is Play Travel Protection. Travel insurance is a protection plan that protects you against unexpected occurrences such as last-minute trip cancellation, medical problems, or weather interruptions. Our booking platform, OwnerRez, is a certified partner of RentalGuardian, which is licensed to sell travel insurance.

For an overview of the insurance program, click here.
For a list of covered reasons for cancellation, click here.
For a schedule of benefits, click here.

After you have selected and paid for travel insurance, you’ll receive policy information from the insurance carrier and our booking platform, OwnerRez, with everything you need. If you need to make a claim, that is handled by the insurance carrier directly. Any refunds for trip cancellation are sent by the insurance carrier to the guest and the original payment is retained by Big Bear Cabin Rentals.

Travel insurance is a contract between the guest and the insurance company – Big Bear Cabin Rentals provides you the ability to buy it as a convenience. Big Bear Cabin Rentals isn’t involved in making, receiving, or approving any claims, is not the insurance agent of record, and has no legal responsibility or liability for anything to do with travel insurance claims. If you contact Big Bear Cabin Rentals regarding a claim, we will refer you to the information on your policy and suggest you contact the insurance provider.

Frequently Asked Questions about Travel Insurance

What happens if the booking dates change after the travel insurance is purchased?
If you make a booking and purchase travel insurance, and then change the dates of the booking, the travel insurance should transfer to the new dates. However, OwnerRez does not have the ability to communicate the new date information to the insurance company. So, you need to call the phone number in your policy and let them know, just to make sure.

Does the travel insurance cover cancellations due to coronavirus?
It depends. Here is an FAQ on this subject provided by the insurance company. And here is more information targeted to insurance resellers.

Why can’t I buy travel insurance?
Travel insurance can only be purchased at the time of booking, or more than 30 days prior to arrival. If you make a booking where arrival is less than 30 days in the future, and don’t buy the travel insurance as part of the booking payment process, you aren’t able to buy it at all.

How do I make a claim against the insurance policy?
When a travel insurance policy is purchased, a policy document will be automatically emailed to the email address used to make the booking. This will include instructions and telephone numbers that you can use to file a claim against the policy. You will be reimbursed by the insurance company for valid claims; Big Bear Cabin Rentals does not provide refunds for cancellations other than what may apply in our cancellation policy.

Can I cancel the travel insurance and get a refund?
Travel insurance can be canceled for a full refund within 10 days of purchase, as long as no claim has been made against it. You need to contact the insurance company directly to cancel the policy and receive a refund.