Frequently Asked Questions (FAQS)


How many guests can sleep in each cabin?

Moose, Bear, Elk, and Whitetail Cabins offer 2 queen beds with a queen sleeper sofa and a futon mattress in the loft, and will sleep 6 guests comfortably. For larger groups, Fox Den has 3 bedrooms, 2 bathrooms, and a sleeper sofa.

What do I need to bring?

All you need to bring with you are your toiletries and clothes. We want your stay to be as relaxing and uncomplicated as possible. Our complimentary items include cookware, dinnerware, coffee pots & filters, hairdryers, iron and ironing board, hand soap, and dishwashing soap. We provide a supply of paper products, such as paper towels and toilet paper. Standard linens are provided:

  • (2) sets of queen sheets (2 flat sheets, 2 fitted sheets, 4 pillowcases)
  • (4) bath towels
  • (4) wash clothes
  • (4) hand towels
  • (2) dish clothes
  • (2) dish towels

Extra linens are available for a fee. Linens are the property of Big Bear Cabin Rentals and are not to be removed from the cabins or fees will be incurred.

Where can I get groceries?

You will find four different locations available to you within miles from the cabins. There are three Ingles grocery stores and BiLo. There is also a Wal-Mart handy for any forgotten items.

When are the check-in and check-out times?

Regular check-in time is 4 p.m. and regular check-out time is 10 a.m. There will be a $50 charge for guests who do not check-out by 10 AM (unless other arrangements have been made), and a $25/hour charge for every hour after the first.

Can we get a later check-out or earlier check-in time?

We try to maintain a strict check-in and check-out time, so that we may allow adequate cleaning between guests. However, we will try to be as understanding as possible, especially if there are no guests scheduled directly before or after your stay.

What’s the weather like in Franklin?

Visit The Weather Channel for local weather information.

Is smoking allowed?

Smoking is not permitted in any of our cabins.

Are there phones in the cabins?

The cabins do not have phones but the cellular reception for most carriers is strong.

Is Internet available?

Yes, wireless internet is on the location free of charge at Big Bear.

What TV channels are available?

Satellite TV service is provided at the cabins and includes a wide variety of channels, including local networks.

Do you allow pets?

A maximum of 2 pets is allowed. A non-refundable pet fee of $100 per pet applies. Please visit our Pet Policy page for rules and regulations regarding pets.

Do we have to clean?

We ask that you clean the units to the condition they were in when you arrived. Please visit our Guest Rules page for more information on what cleaning is required of you.

Where do we take our trash and/or recyling?

Click here for a list of local garbage and recycling centeres.

Where do we find wood for the fire pits?

Firewood bundles for use with the fire pits are available for pick-up at our office. The cost is $5.00 per bundle.